How to Win Friends and Influen

Features How to Win Friends and Influen

How to Win Friends and Influence People===================================================The Principles===================================================Part 1: Fundamental Techniques in Handling People1.
Principle 1: Don’t criticize, condemn or complain2.
Principle 2: Give honest and sincere appreciation3.
Principle 3: Arouse in the other person an eager want===================================================Part 2: Six Ways to Make People Like You1.
Principle 1: Become genuinely interested in other people2.
Principle 2: Smile3.
Principle 3: Remember that a person’s name is to that person the sweetest and most important sound in any language4.
Principle 4: Be a good listener5.
Principle 5: Talk in terms of the other person’s interests6.
Principle 6: Make the other person feel important—and do it sincerely===================================================Part 3: How to Win People to Your Way of Thinking1.
Principle 1: The only way to get the best of an argument is to avoid it2.
Principle 2: Show respect for the other person’s opinions.
Never say, “You’re wrong.”3.
Principle 3: If you are wrong, admit it quickly and emphatically4.
Principle 4: Begin in a friendly way5.
Principle 5: Get the other person saying, “yes, yes” immediately6.
Principle 6: Let the other person do a great deal of the talking7.
Principle 7: Let the other person feel that the idea is his or hers8.
Principle 8: Try honestly to see things from the other person’s point of view9.
Principle 9: Be sympathetic with the other person’s ideas and desires10.
Principle 10: Appeal to the nobler motives11.
Principle 11: Dramatize your ideas12.
Principle 12: Throw down a challenge===================================================Part 4: Be a Leader—How to Change People Without Giving Offense or Rousing Resentment1.
Principle 1: Begin with praise and honest appreciation2.
Principle 2: Call attention to people’s mistakes indirectly3.
Principle 3: Talk about your own mistakes before criticizing the other person4.
Principle 4: Ask questions instead of giving direct orders5.
Principle 5: Let the other person save face6.
Principle 6: Praise the slightest improvement and praise every improvement.
Be “hearty in your approbation and lavish in your praise.”7.
Principle 7: Give the other person a fine reputation to live up to8.
Principle 8: Use encouragement.
Make the fault seem easy to correct9.
Principle 9: Make the other person happy about doing the thing you suggest